This post, by Aubre Andrus, originally appeared on Mashable on 1/4/14.
Social media managers know what’s up — with thousands of fans on a Facebook Page, there’s bound to be at least one who ruins the fun for everyone. He shoots down every post, is the first to call out a typo, and loves incorporating profanities into even his most positive comments.
Add your textbook spammers, angry customers and historically unhappy people to the mix and it’s no wonder someone has to keep an eye on your company’s Facebook Page at all times. It’s easy to consider banning every user who ruffles your feathers, but you should weigh multiple options before planning your attack strategy. Here are seven ways to deal with your least favorite Facebook fans: the a-holes.
1. Hide the post or comment.
To hide a comment, hover over the top-right hand “x” and click “Hide.” Now the post can only be seen by the person who wrote the comment and his or her friends. They’ll have no idea the post is hidden, and you can always click “Unhide” later if you like.
When someone posts on your Page’s Timeline and you’d like to delete it, click “x” in the top-right corner, then “Hidden from Page” from the dropdown menu. Be warned: If you hide a photo from your Timeline, it will still appear in your Page’s photo album. So be sure to delete it from the album if you’d like it to disappear for good.
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